République Française

Member of BEREC

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Consumers

Last update 20th January 2016
The documents listed are available only in French


Are you a Consumer?  


Questions or concerns? ARCEP's consumer affairs website is there to answer your questions



A Problem With Your Telecom Operator?

Smiley A guide to resolving complaints Smiley

A Problem With Your Postal Service?

Smiley ARCEP's guide to resolving complaintsSmiley


Contact  us


Smiley
ARCEP's Consumer relations unit Smiley

ARCEP for Consumers


ARCEP's Powers and Responsibilities

Smiley What does the Law say ? Smiley


Dialogue with Institutions


Smiley The consumer affairs commitee  Smiley


ARCEP's Actions

Smiley Report on mobile coverage and quality of service in FranceSmiley

Smiley 30 proposal for improving consumer offers Smiley

Smiley Mobile price index (responsibility assigned to ARCEP by the INSEE (National Institute of Statistics and Economic Studies))  Smiley

ARCEP Keeping Consumers Informed



Pratical Guides on Indoor Fibre Installations

Smiley for (co)property owners, tenants, lessors, property managers Smiley

Smiley for contractors and construction industry companies Smiley



Consumer Affairs Articles Published in Les cahiers de l'ARCEP

Smiley Regulating with consumers in mind Smiley
Smiley Consumer support Smiley
Smiley Sustainable development Smiley


Also...

Smiley Milestones, year by year Smiley

The Postal Sector


 
Smiley Quality of the universal postal serviceSmiley


Smiley Universal postal service tariffsSmiley

Smiley Universal postal services (lettre verte economical two-day service, small items)
Smiley

Smiley Operator postmarkSmiley


Smiley ARCEP's guide to resolving complains Smiley

The Telecoms Sector (1)



Superfast Broadband


Smiley Fibre Smiley


Quality Of Service

Smiley Mobile networks Smiley

Smiley Wireline networksSmiley

Smiley Internet accessSmiley



Portability

Smiley Fixed numbers Smiley

Smiley Mobile numbersSmiley




The Telecoms Sector (2)



  National Coverage

Smiley Mobile Smiley

Smiley Broadband and superfast broadband Smiley


Prices

Smiley Mobile price index Smiley

Smiley The Eurotariff (roaming) Smiley


Other

Smiley Social tariffs for telephone services Smiley

Smiley
Numbers starting with 08 and short numbers Smiley

Smiley The disabled and accessibility Smiley

Smiley Frequencies, environmental and health concerns Smiley